How Rabobank Is Scaling Data Access with Piano Analytics

Finbar Hage, Head of Digital Platform and Customer Processes at Rabobank, shares how the bank is evolving its data strategy, scaling analytics access across departments, expanding adoption to over 1,600 users, and exploring how AI will shape the next phase of digital transformation.

Key Takeaways:

Data adoption beyond the central analytics team

Analytics is no longer siloed. Rabobank has expanded access to over 1,600 employees—including customer journey owners and even IT teams using Piano to monitor outages in real time.

Growing a company-wide data culture

Piano’s usability has made it possible for teams across the organization to engage directly with data—turning analytics into a shared capability rather than a specialist tool.

Balancing legacy systems with innovation

Rabobank is building on its existing infrastructure while actively evolving to meet new demands. The challenge: keeping core systems running while empowering teams to solve new problems faster.

Looking ahead to AI-powered analytics

Finbar reflects on the future of generative AI in data strategy—and the importance of working with partners like Piano to explore what’s next and co-create the path forward.