Print that keeps pace with digital
Print runs on different systems than digital, logistics, delivery, returns, local editions. MSP closes that gap.
Its VerlagsCommerce 2.0 platform and easyConnect connector link Piano to your print logistics in real time, so a print subscription flows from checkout to the doorstep without manual steps, and without print slowing your digital business.
The VerlagsCommerce 2.0 Shop integrates Piano Offer Templates, Widgets and Composer Experience, and provides the option to customize offers with AI support based on Piano Terms.
The self-services can be used, among other things, to register or update holiday services, complaints and bank details. Here, too, the functionalities are implemented via Piano widgets or forms provided by VerlagsCommerce.
Both areas can also be made available in a separate dashboard for agents in your service centers.
Via the VerlagsCommerce 2.0 API, ordering processes and self-services can be processed through third-party systems such as voicebots or CRM systems.
A comprehensive, intelligent dashboard supports you in creating pages and products as well as customizing the self-services.
Built for the hard parts of print
MSP acts as the interface between Piano and your logistics system enabling you to manage the operational side of print circulation, bulk delivery for hotels and schools, single-copy sales and returns, route data, delivery staff, and commissioning, while Piano runs the commerce, subscriptions, and billing.
Why it matters
Print and digital on one platform means print no longer slows your business. You manage and bill every subscriber in one place and work with a single customer record, without needing to maintain any manual workflows.
